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Program Ensures Maximum Guest Service and Access Around the Clock
LOS ANGELES (March 11, 2008) - Oakwood Worldwide, the leading, global temporary housing provider, today announced it has launched a new After-Hours Guest Services Program located in Oakwood's Phoenix-based Customer Operations Center. Oakwood established this new program to offer greater consistency in meeting guest needs as they arise 24/7. It will assist guests who are staying in Oakwood apartments throughout the United States.
"This is another example of our ongoing commitment to increase our consistency and level of our service to our guests," says Chris Ahearn, Oakwood's SVP, Sales and Marketing. "Our After-Hours Guest Services Program allows us to improve consistency, reduce wait time, and provide centralized service-based analytics to drive further improvement. Additionally, our clients will be assured that the needs of their employees - our guests - are met in a sufficient manner."
Oakwood's After-Hours Guest Program, which launched on March 8, responds to all guest calls when the operations offices are closed in the evenings or on weekends. Experienced customer service professionals are trained to respond to guests, collect information, and determine the best course of action needed for resolution.
According to Gavan James, Oakwood's SVP and General Manager of Operations, "This is a best-in-class approach to manage after-hours service on a national level, and it is a program unique to the industry. We look forward to seeing the positive results as the program matures."
About Oakwood Worldwide
Oakwood Worldwide is the global leader and most trusted provider of temporary furnished apartments. Whether traveling for business, leisure or when relocating, Oakwood has remained the international leader by consistently providing outstanding quality, reliability and value. Our focus and commitment to customer service makes us easy to do business with to fulfill your temporary housing needs. Featuring an expansive portfolio of nearly 30,000 furnished and unfurnished residences in the most desired locations throughout North America, Europe and Asia, Oakwood offers a full spectrum of housing solutions virtually everywhere to meet the demands of today's personal and business travelers. A global staff of more than 3,000 trained professionals, innovative technologies and unparalleled customer service has made Oakwood the premier choice in temporary housing solutions for nearly half a century. For more information, please visit www.Oakwood.com.
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