WE'LL MEET THE UNIQUE NEEDS OF EVERY POLICYHOLDER

Oakwood understands that every one of your clients has a unique set of needs.  When disaster strikes for your policyholder, we'll go out of our way to provide the housing, items, and services they need, so they can get back to "life as usual" as quickly as possible.

• As the largest provider of temporary housing in the country, Oakwood has immediate access to a large inventory of single-family homes, townhomes, condos, and apartments in over 2,000 cities.  We'll find your policyholder housing comparable to the damaged property, in a location convenient to them.
• Because Oakwood has approximately 100 fully staffed service offices all over the country, your policyholder will be served by a local Insurance Specialist who is familiar with the community.
• With our own quality furniture and housewares stored at over 40 warehouses nationwide, we can ensure that accommodations virtually anywhere are set up quickly, and that they consistently meet our high standards.
• We welcome pets, large and small, in many locations.

WE'RE HERE TO MAKE YOUR JOB EASIER

Finding the perfect housing solution for every policyholder is only the beginning of our job.  From the time property loss occurs, to the time the policyholder moves back home, Oakwood is there to handle all the details.  With years of experience, our National Accounts Team has a complete understanding of the insurance industry, and a commitment to making it easy for you to work with us.

• Our A.L.E. Specialists will provide complete account management and customer support for the policyholder, reducing your workload. We'll handle all furniture and housewares, utilities, phone service, maintenance issues and special requests details throughout the move-in process.
• You and your policyholder will have one point of contact, who will keep you informed every step of the way.
• We'll work with you to determine billing options and the best method of collecting security deposits.
• Oakwood can customize invoices and management reports to help you track the accounts of multiple policyholders across the country.
• Our team of Insurance Specialists is available to answer your questions and make reservations 24 hours a day, every day of the year.

 

From the time the property loss occurs to the time the insured moves back home, Oakwood is there to handle all the details.

 

Step 1 - Adjuster Calls Oakwood Worldwide
Our Insurance Specialists are available 24 hours/day, every day, to provide a clear explanation of services and begin serving your policyholder.  After you provide us with the details of the policyholder's information, our local staff will set to work on meeting their immediate needs.

 

Step 2 - Oakwood Identifies a Housing Solution
We will immediately contact the policyholder to assure them we are working to find them the perfect temporary housing solution, whether it's a house with a yard or an apartment close to work.  Within 24-48 hours Oakwood will present a cost-effective, appropriate temporary residence.  Our trained staff will work with the insured directly, while informing you of every step in the process.

 

Step 3 - Oakwood Seeks A.L.E Approval
Oakwood will work within the policyholder's financial limits.  Before finalizing arrangements for housing and any additional items requested by the policyholder, we will submit all costs for adjuster approval.

 

Step 4 - Oakwood Moves Policyholder into Fully Furnished Residence
Oakwood strives to provide superior customer service during move-in and throughout the policyholder's stay.  We will stay in contact with the policyholder to ensure they have everything they need, and handle all maintenance issues in an efficient and timely manner.  In addition, Fair Rental Value Assessments can be provided when necessary.

 

Step 5 - Invoicing and Reports
Oakwood allows you to choose your billing option.  We can either bill directly to the insurance company, or bill the insured.  We also offer customized reports to help you track your accounts with us.

 

Step 6 - Constant Communication
Oakwood will continue to follow up with the adjuster regarding notice to vacate or possible extension of the policyholder's stay with us.

 

Step 7 - Vacate Notification
Upon notification from the adjuster, Oakwood will schedule the insured's move-out.  We will reconcile final billing, and the security deposit if applicable.