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Oakwood Clean360

At Oakwood, our guests are our family and your well-being is of utmost importance to us. The hospitality which Oakwood is renowned for transcends a memorable experience - we are deeply committed to safeguarding you and your loved ones as we would ours and with this, we have introduced Oakwood Clean360.

A robust hygiene programme which ensures the safety of our guests and associates alike, Oakwood Clean360 is built on three key pillars:

Continuous enhancement of operational standards
Continuous enhancement of operational standards
Providing our guests with a safe sanctuary to call home
Providing our guests with a safe sanctuary to call home
The welfare of our associates
The welfare of our associates

Oakwood Clean360

Aside from the global hygiene measures which are implemented at all Oakwood properties, added measures are also introduced in the various regions of:

Asia Pacific, Middle East & Africa

Europe

The Americas

Global Measures

Enhancement of Operational Standards

Enhancement of Operational Standards

Partnership with An External Accreditation Body:

Accredited by International SOS, the world's leading health and security services company, the Oakwood Clean360 programme is reviewed by a global team of medical advisors, to ensure that an enhanced hygiene standards framework is adhered to. Audit tools and guidelines are in place to monitor compliance and accurate implementation across more than 80 properties in Asia Pacific, the United States and the United Kingdom.

Oakwood Clean360 Ambassador:

Every property or cluster has an appointed Oakwood Clean360 ambassador who works to ensure that the strictest level of hygiene is adhered to, and operational standards are being met.

Safe Distancing:

Safe distancing as recommended by local authorities and regulatory bodies is observed at our front-of-house and back-of house areas as well as by external vendors within Oakwood's premises.

Accessibility to Hand Sanitisers:

Hand sanitisers are available for guests' and associates' use in public areas, front-of-house as well as back-of-house areas.

High-Touchpoints at Public Areas and Apartments:

High-touchpoint items in public areas such as reading materials at the Residents' Lounge are reduced to minimise any possible contamination and guest contact. High-touchpoint fixtures in common areas and apartments, including door handles, light switches, faucets and remote controls are subject to enhanced cleaning.

Stringent Laundry Protocols:

Enhanced protocols on the handling of laundry are in place to ensure the safety of guests and associates alike. These measures include the wearing of protective equipment by associates when handling laundry as well as the management of laundry trolleys when dirty laundry is being collected.

Hygiene Standards for Guests, Associates and External Vendors

Oakwood associates and external vendors are required to wear masks and where required, gloves while carrying out their duties. External vendors are also required to comply to Oakwood's stringent hygiene measures and standards while on-site.

Guests are recommended to wear a mask and be guided by local government regulations within the indoor public areas of all properties managed by Oakwood.

A Safe Sanctuary

A Safe Sanctuary

A Safe & Sanitary Residence:

Guests can be assured that each apartment will be sanitised and ventilated between cleaning prior to check-in.

To reduce any possible exposure, cleaning of apartments will only be conducted when guests are not in-house and only one housekeeper will be permitted within the apartment at any one point-in-time. Stringent housekeeping measures and protocols are in place with regards to the cleaning of each apartment such as the use of a new set of disposable gloves by housekeepers each time, and the frequent sanitisation of cleaning equipment between each use.

High-Touchpoints within Apartments:

High-touchpoints within our apartments including decorative pillows, door hangers, reading materials are minimised, and in place are alternative digital solutions such as our Press Reader app which allows guests to access an extensive digital library of over 7,000 reading titles spanning a wide genre.

Minimal Contact of Kitchenware:

Guests can be assured that during their stay, subject to the local property’s policy, only kitchenware which are left in the sink will be cleaned and sanitised. Unused kitchenware in the kitchen cabinets and drawers, which have all been sanitised and kept in storage spaces affixed with an Oakwood Clean360 seal, will remain untouched by housekeepers.

Guests’ and Associates’ Welfare

Associates' Welfare

Personal Masks

All associates are provided with face masks.

Additional Flexibility

Oakwood provides additional working flexibility for associates who are ill and do not feel well so they can stay home to rest instead of coming to work.

Ongoing Training

Associates are trained on hygiene practices to ensure that both personal as well as professional hygiene practices meet Oakwood’s stringent standards. Training and education initiatives are provided on an ongoing basis to ensure that all associates are empowered, updated and protected.

Asia Pacific, Middle East & Africa’s Measures

Construction & Design of Oakwood Properties:

Oakwood's new and upcoming properties are subject to a stringent list of technical construction and design specifications to ensure the safety of our guests. This spans heating, ventilation and air conditioning systems, extraction systems within the apartments' kitchens, exhaust system within the bathrooms, water systems, as well as facilities to support health-related emergencies.

Temperature Taking:

All guests and visitors are required to have their temperature taken upon entering any Oakwood property. Oakwood's associates also have their temperatures taken twice daily during their duty.

Heightened Sanitisation of Areas:

Cleaning and sanitisation of front-of-house and back-of-house areas are conducted regularly and focused on high touch areas such as handles and buttons.

Capacity Control Measures:

Capacity control is observed in the public areas and facilities of our properties to ensure safe distancing. The prescribed capacity of each property will be guided by the regulations and recommendations of the local authorities. These measures also extend to the back-of-house operations to ensure that associates are practising safe distancing.

Management of Shared Amenities, Facilities & Services:

Common shared amenities such as apartment key cards are sanitised after each use.

Aside from capacity control measures, property facilities are also actively managed to ensure that the highest levels of hygiene and safety are being met. This includes the testing of swimming pool waters twice daily and the spreading out of fitness centre equipment. Alternatively, safety screens are installed between each equipment.

Any vehicle used for guests' transportation is also thoroughly disinfected after each use and for shuttle services provided, capacity control will be in place.

Enhanced Operational Equipment:

Recommended use of various technology such as UVC light and HEPA filters are incorporated into the cleaning process and/or equipment. Air purifiers are also available for guests' use on request within the property's premises.

Personal Safety Kit:

Guests are provided with a Personal Safety Kit during their stay which includes face masks, sanitising wipes and hand sanitisers.

Reduced Contact between Guests & Oakwood Associates:

Safety screens and other precautionary measures are taken upon arrival, ensuring a safe and smooth check-in process. Permission will be sought prior to the handling of any personal belongings and guests will have the option of having their luggage sanitised.

During one's stay at Oakwood's properties, apartments will be cleaned every three days unless otherwise arranged with the property. Guests have the option to request for contactless delivery of items or amenities such as toiletries, linens and bottled water, or as required per local regulations.

Upon check-out, apartments are left vacant until fully ventilated, before associates are permitted entry for cleaning, so as to reduce possible risk of exposure.

Checking into a Sanitary Residence:

Prior to check-in, apartments will undergo a stringent process of cleaning and sanitisation. Following a final check by the Housekeeping Manager or Supervisor, further entry by associates into the apartment is barred. A sign will be placed within the apartment to assure the guest that there has not been any possible external contamination since.

Kitchen equipment and crockeries within all apartments are sterilised and sanitised with the latter kept within a sealed space to prevent contamination. Guests can be assured of a clean and safe kitchen from which they can prepare their own meals.

Dining within the Apartment:

Guests have the option of having their breakfast delivered to their residence (breakfast-in-a-box), so that they may start their day right within the safety and comforts of their own sanctuary.

For in-room dining, contactless service may be requested for.

Enhanced Measures for Food & Beverage Outlets:

Online menus and ordering platforms as well as contactless payment methods are encouraged at all food and beverage outlets. Where an outlet offers buffet dining, buffet counters are equipped with sneeze-guards and other operational measures are implemented to reduce guests' contact with food to minimise any potential exposure and contamination.

Fortifying our Associates:

All Oakwood associates are trained to deal with various medical situations. Properties also practise effective scheduling of associates to reduce any potential exposure to risk.

Oakwood encourages our associates to lead a healthy and balanced lifestyle and this is reinforced in the workplace environment through the meals provided as well as associates activities that are conducted.

Europe’s Measures

Construction & Design of Oakwood Properties:

Oakwood’s new and upcoming properties are subject to a stringent list of technical construction and design specifications to ensure the safety of our guests. This spans heating, ventilation and air conditioning systems, as well as air filters.

The Americas’ Measures

Heightened Sanitisation of Areas:

Cleaning and sanitisation of front-of-house and back-of-house areas are conducted regularly and focused on high touch areas such as handles and buttons.

Capacity Control Measures:

Capacity control is observed in the public areas and facilities of our properties to ensure safe distancing. The prescribed capacity of each property will be guided by the regulations and recommendations of the local authorities. These measures also extend to the back-of-house operations to ensure that associates are practising safe distancing.

Management of Shared Amenities, Facilities & Services:

Common shared amenities such as apartment key cards are sanitised after each use.

Aside from the capacity control measures, property facilities are also actively managed to ensure that the highest levels of hygiene and safety are being met. This includes the testing of swimming pool waters twice daily and the spreading out of fitness centre equipment. Alternatively, safety screens are installed between each equipment.

Enhanced Operational Equipment:

Recommended use of various technology such as UVC light and HEPA filters are incorporated into the cleaning process and/or equipment.

Personal Safety Kit:

Guests are provided with a Personal Safety Kit during their stay which includes face masks, sanitising wipes and hand sanitisers.

Reduced Contact Between Guests & Oakwood Associates:

Safety screens and other precautionary measures are taken upon arrival, ensuring a safe and smooth check-in process. Permission will be sought prior to the handling of any personal belongings.

Guests have the option to request for contactless delivery of items or amenities such as toiletries, linens and bottled water, or as required per local regulations.

Upon check-out, apartments are left vacant until fully ventilated, before associates are permitted entry for cleaning, so as to reduce possible risk of exposure.

Checking into a Sanitary Residence:

Prior to check-in, apartments will go through a stringent process of cleaning and sanitising. Following a final check by the Housekeeping Manager or Supervisor, further entry by associates into the apartment is barred. A sign will be placed within the apartment to assure the guest that there has not been any external possible contamination since.

Kitchen equipment and crockeries within all apartments are sterilised and sanitised with the latter kept within a sealed container to prevent contamination. Guests can be assured of a clean and safe kitchen from which they can prepare their own meals.

Fortifying our Associates:

All Oakwood associates are trained to deal with various medical situations. Properties also practise effective scheduling of associates to reduce any potential exposure to risk.

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