Question 1

How do I request an Early check-in or late check-out with the hotel?

Accepted Answer

Since hotel policy regarding early check-in(generally before 2:00pm) or late check out (generally after 12:00 pm) vary by the availibility in the hotel, please call the hotel directly prior to your arrival to make necessary arrangments, Direct hotel phone numbers can be found on your confirmation email or on the hotel information page.

Question 2

What is your policy regarding cancellations?

Accepted Answer

If your travel plans change, you can cancel or modify your reservation in accordance with the hotel's cancellation policy as stated during the reservation process.

Question 3

Will I be charged for extra guest occupying my room?

Accepted Answer

Hotel room rates vary by date and by the number of adults occupying the room. To acoomodate more guests, you need to change your reservation. You will be notified of any additional charges prior to confirming your updated reservation.

Question 4

Is there a minimum age requirement to reserve a hotel room?

Accepted Answer

The minimum age requirement to stay in the hotel is of 21 yrs old. Please call the hotel directly prior to your arrival to make any necessary arrangments. Direct Hotel Phone Numbers can be found in your confirmation email or on the respective hotel information page

Question 5

Can Hotel supply a cot or crib for my room when I travel with children?

Accepted Answer

We'll do everything possible to accommodate your request. Please note all special requests are when making a reservation on our website.

Question 6

I'm having trouble making an online reservation. Is there a toll-free number I can call for help?

Accepted Answer

In case any issues arrise during the reservation process, please call the help desk

Question 7

Can I reserve more than one room at a time when I book online?

Accepted Answer

Yes, you can book up to nine rooms at a time. Please see the direct number and emaill address on contact us page if you wish to order ten or more rooms.

Question 8

Am I required to enter my credit card number online to book a reservation? Is your reservation process secure?

Accepted Answer

Yes. A credit card number is required to book a reservation online . For your security, any personal infirmation such as your credit card number or phone number will be encrypted before being transmitted over the internet.

Question 9

How do I indicate a special request with my reservation?

Accepted Answer

Please note all preferences and requests in the Add Notes area when making a reservation. The Hotel will do everything possible to accommodate your request.

Question 10

Can I cancel or change a reservation once it has been made?

Accepted Answer

Yes. If your travel plans chane,you can cancel or modily your reservation in accordance with cancellation policy as stated during the reservation process.

Question 11

What happens If my plans change and I forget to change or cancel my reservation?

Accepted Answer

Unfortunately, if you fail to canel your reservation, you will be charged a minimuuum of one night's room charge and tax, billed to the credit card supplied during reservation process. Cancellation policies vary by hotel, so you mayalso have additional liabilities as agreed to during the reservation confirmation process. Cancellation policies are dislayed during the reservation confirmation process and are also listed in the confirmation email you receive upon confirming your reservation.

Question 12

What if I arrive earlier or plan to leave later than I originally expected? Can I request an early check-in or late check-out?

Accepted Answer

We'll do our best to accommodate your change in travel plans; however, policies regardung early check-in and late check-out vary by location and by hotel. We are prepared to accept guests at 2:00 p.m. or later and request checkout at 12 pm or earlier. Call the hotel durectly prior to your arrival to request early check-in or late check-out. Direct phone number can be found on your confirmation email or on the hotel's contact page.

Question 13

Do you accept international credit cards?

Accepted Answer

We accept international credit cards; however, when placing your order, you must enter the international billing address that is linked to your credit card.

Question 14

Is Oakwood Residence Sukhumvit 24 hotel a pet-friendly?

Accepted Answer

We love our furry little friends and we welcome them to stay with us.

Question 15

How long does it take to get to Oakwood Residence Sukhumvit 24 Hotel from the airports?

Accepted Answer

Approximately 45 mins from Suvarnabhumi Internation Airport and 30 minutes from Don Mueang International Airport

Question 16

Is Oakwood Residence Sukhumvit 24 hotel a smoking-free hotel?

Accepted Answer

We have specific Smoking floors and designatied areas in the Hotel. Please kindly request us in advance.

Question 17

Does Oakwood Residence Sukhumvit 24 Hotel have a gym?

Accepted Answer

Yes, Our gym is a fully equipped gym with tradmills and weights.

Question 18

What is the nearest BTS Skytrain station?

Accepted Answer

The nearest BTS Skytrain station is Phrom Phong which is 8 mins walk from the hotel.

Question 19

Can I park a car at Oakwood Residence Sukhumvit 24 Hotel?

Accepted Answer

Yes. Free parking is available on site.

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