Oakwood Awarded The First-Ever Global ISAAP Accreditation

LOS ANGELES – May 30, 2019Oakwood, wholly-owned by Mapletree Investments (“Mapletree”), announced today it is the first-ever corporate housing organization to receive Agent Accreditation globally, as awarded by ISAAP, the wholly owned provider of quality and compliance awards of the Association of Serviced Apartment Providers (ASAP). The certification recognizes Oakwood as an organization with a high emphasis on the provision of safety, security and duty of care to its clients, and confirms the company’s status as the premier global provider of furnished and serviced apartment solutions.

Oakwood’s global ISAAP Agent Accreditation comes after passing stringent reviews conducted for each of Oakwood’s three regional offices: The Americas, Asia Pacific (APAC) and Europe, the Middle East and Africa (EMEA). Additionally, the certification took into account the quality of Oakwood’s accommodations, customer service, privacy, comfort, and overall value. 

“Oakwood is proud to lead the way in becoming the first organization to receive this prestigious certification on a global level,” stated Chris Ahearn, chief executive officer, Oakwood. “This accreditation assures current and future Oakwood customers across every global region that they are booking with a company that has been certified following a stringent, independently conducted review. It is a testament to the unrivaled commitment and services provided to every Oakwood guest, and we look forward to continued success in the rapidly growing furnished and serviced apartment marketplace.” 

“I am delighted that Oakwood are such active supporters of our quality accreditation process, having chosen to participate in every market it serves. This means that Oakwood will be the first organization to embrace agency accreditation on a global level. Our aspiration is to offer the consumer credible choices when it comes to booking serviced accommodation, and having global organizations such as Oakwood supporting and sharing our vision for greater visibility, transparency and safety in our sector is an enormous step forward,” said James Foice, chief executive officer, ASAP.   

Conducted using the International Serviced Apartment Accreditation Process (ISAAP), ASAP’s Quality Accreditation Program is the leading global quality assessment, reporting, recognition, and accreditation system for corporate housing providers. ISAAP has accredited 165 organizations in 19 countries around the world in agency quality accreditation, as well as mystery shopping, operator accreditation, health and safety compliance, training, and consultancy.