Oakwood Worldwide® Launches Guest Mobile App
LOS ANGELES – June 2, 2016 – Oakwood Worldwide, the global leader in corporate housing and serviced apartment solutions, announced the launch of its guest mobile app. The app is currently available for Oakwood Worldwide guests currently staying, or with reservations for a stay, in the United States.
The Oakwood Worldwide® Guest Mobile App is designed to enhance the guest experience from pre-arrival through departure. It is downloadable for iOs or Android devices, as well as the desktop, and provides personalized check-in information, utilizes GPS for easy directions to the properties and enables guests to submit service requests, including uploading photos, for quick resolution.
“The Oakwood Worldwide Guest Mobile App is the latest of our technology innovations allowing us to provide an industry-leading customer experience to our guests,” said Marina Lubinsky, senior vice president shared services and chief information officer, Oakwood Worldwide. “When our guests arrive in a new city, they know they can turn to our app for all of the information they need to easily reach and settle into their new corporate apartment, eliminating the need to print reservation information.”
The app, first launched in the Chicago and Dallas markets in late 2015, has expanded nationwide based on the positive feedback from guests. Additional expansion across the more than 88 countries where Oakwood Worldwide does business is expected prior to year end.
“The guest mobile app is built on a very secure and flexible architecture, which allows us to enhance it based on regional and customer requirements and then deploy it rapidly,” said Merv DeGuzman, vice president of information technology, Oakwood Worldwide. “It is part of our broader digital strategy to deploy mobile platforms to enhance the experience of our customers, suppliers and associates. Collectively these mobile platforms have created an effortless experience for anyone interacting with Oakwood Worldwide.”