Oakwood Worldwide® Receives Commitment to Excellence Gold Award at Cartus 2016 Global Network Conference
LOS ANGELES– October 17, 2016 – Oakwood Worldwide, the global leader in corporate housing and serviced apartment solutions, was honored for outstanding performance at Cartus Corporation’s 2016 Global Network Conference held October 3-4 in Washington, DC at the Omni Shoreham Hotel. The Cartus Global Network is Cartus’ industry-leading worldwide service provider network. Each year, Cartus recognizes the companies and individuals in the Network who have provided extraordinary service to its customers and clients worldwide. The theme of this year’s conference was “Exceeding Customer Expectations.”
Oakwood Worldwide was named winner of the Global Network Commitment to Excellence Gold Award for its exceptional service results. This award recognizes a supplier’s measurable commitment to excellence and is presented to Global Network service providers who have distinguished themselves by achieving critical performance metrics. Oakwood Worldwide was also one of the top two finalists for the Cartus Masters Cup, which recognizes a service provider that has achieved exceptionally high standards of quality.
“Our Global Network providers are a vital component of the Cartus team, minimizing the stress that our customers feel when they’re faced with important decisions related to relocating,” said Mike Brannan, senior vice president, Global Supply Chain Management. “Oakwood Worldwide exemplifies how our service providers go above and beyond for Cartus – and our customers. This award acknowledges their unparalleled work ethic, professionalism and commitment to excellence.”
Providing industry-leading customer service is one of Oakwood Worldwide’s founding principles. The company regularly incorporates customer service messages and guest feedback into associate training and meetings, ensuring that these skills are an integral part of each associates’ role.
“Being recognized by Cartus with the Commitment to Excellence Gold Award is a tremendous honor for us, as is being named one of the top two finalists in the prestigious Cartus Masters Cup,” said Howard F. Ruby, chairman, founder and CEO, Oakwood Worldwide. “Every single Oakwood Worldwide associate strives to deliver the highest levels of customer service to our guests and I am incredibly proud of their passion for excellence.”