Last Updated: April 27, 2020
This policy may change from time to time. Your continued use of our products or services after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
- If your country of residence is the United States or in Europe, Middle East, or Africa (excluding Dubai), the Data Controller is Oakwood Worldwide (US) LP
- If your country of residence is in the Asia-Pacific Region or Dubai, the Data Controller Oakwood Worldwide (Asia) Limited
Personal Information We Collect
Oakwood collects personal information at every touch point or guest interaction. This personal information may include: your name, mailing address, work address, place of employment, billing address, email address, phone number, information related to your reservation, stay or visit to a property; participation in a membership or loyalty program; participation in a contest, sweepstakes, or marketing program; personal characteristics, gender, salary information, passport number, social security or IATA number (in limited circumstances); payment information, such as your payment card number and other card information, as well as authentication information and other billing and account details associated with billing; guest preferences; marketing and communication preferences; information about vehicles you may bring to our properties; reviews and opinions about our properties or service providers; and other types of information that you choose to provide to us or that we may obtain about you.
We may also collect information related to conversations, including recording or monitoring customer service calls for quality assurance and training purposes, and other communications, such as through email.
When we collect information from you to voluntarily supply us with the information. We endeavor to collect information only with your knowledge and with your permission if necessary. Where appropriate, we may also ask your employer, relocation company, travel agency or other third party (where such third party has made reservations, agreed to make payments, arranged for discounts, purchased services or are otherwise responding or interacting with us on your behalf, or if you use our services under a corporate or other commercial account) to voluntarily supply us with information we need to process your reservation. In these instances, we will confirm with the third party that they have received your consent to provide this information to us.
In addition to the above, we collect other personal information in certain cases, such as:
- Customer Surveys: We may request personal information and demographic data in customer surveys.
- On-property Collection: We may collect additional personal information during registration/check-in at our properties, including such information as may be required by local laws. We may also use closed circuit television and other security measures at our properties that may capture or record images of guests and visitors in public areas, as well as information related to your location while on our properties (via keycards and other technologies). We may also use closed-circuit television and other technologies that record sound or video for the protection of our staff, guests and visitors to our properties where permitted by law. In addition, we may collect personal information in connection with on-property services, such as concierge services.
- Employment Applications: If you submit your personal information at our Careers – Current Openings page at https://www.oakwood.com/careers or any pages produced by your search, you are visiting a co-branded page powered by Newton Software. Your resume and any other personal information submitted are provided directly to Oakwood’s Human Resources Department and may be shared with Oakwood hiring managers.
- WiFi Service: When you use WiFi service at our properties, the personal data you provide for access and authentication may be collected and used by us and third parties such as authentication gateway partners and WiFi service providers to facilitate your use of the WiFi service.
Use of Personal Information Collected About You
We use your personal information in a number of ways, including to provide and personalize the services you request and expect from Oakwood, conduct direct marketing and sales promotions, and as set forth below in more detail. We will collect your consent prior to processing your data where required by applicable law.
We collect certain data, including your name, address, payment information, and, in certain countries, travel document information, in order to process your reservation. Failure to provide this information may result in our inability to process your reservation.
- Marketing Communications: Where permitted we may use your personal information to provide or offer you newsletters, promotions, and featured specials, as well as other marking messages in accordance with any communication preferences you have expressed.
Personal Information We Share
In order to offer you the expected level of hospitality and to provide you with the best level of service, we may share your personal information among Oakwood’s affiliates, subsidiaries, services providers, properties that we manage but do not own, owners and operators of Oakwood or Execustay properties, and third parties as described below:
- When we communicate with employers, relocation companies, travel agencies, companies or organizations who have made reservations, agreed to make payments, arranged for discounts, or purchased services on your behalf or if you use our services under a corporate or other commercial account.
- If you seek to have your rental charges invoiced to your employer or any other third party, we may disclose your personal information to that employer or third party and to any companies that assist the third party in processing invoices.
- When we report to credit card issuers, credit reporting, fraud checking agencies and debt collection agencies, but only to the extent necessary to comply with contractual agreements.
- If you choose to business with us through, or with assistance of, your employer’s or any third party’s travel agent, relocation company or other intermediary, we may disclose personally information about you to the employer or other intermediary to make, modify or cancel a reservation made by or with assistance of the agent, to respond to questions or comments made by the agent on your behalf, to facilitate any other task that the employer or intermediary advises us that you intend for the agent to fulfill, or that such agent would, as a matter of industry practice, typically fulfill.
- We rely on third parties to provide services and products on our behalf and may share your personal information with them as appropriate. Generally, our service providers are contractually obligated to protect your personal information and may not otherwise use or share your personal information, except as may be required by law. However, our fraud detection service providers may use, but not share, your personal information for fraud detection purposes. We may use service providers to communicate news and deliver promotional transactional materials to you on our behalf, including personalized online and mobile advertising in accordance with your preferences and applicable law.
Under certain circumstances, we may be required to disclose your data in response to valid request by public authorities, including to meet national security and law enforcement requirements.
When you visit and interact with Oakwood websites and apps, we collect other information that does not directly identify you about your use of the site, such as a catalog of the site pages you visit, and the number of visits to our sites (“Other Information). We use Other Information to improve your experience online.
We may use information we have collected and aggregated or anonymized personal information received from third parties, to understand more about our users. This includes demographic data, such as date of birth, gender and marital status, inferred commercial interests, and other information we may collect from you or from third parties.
Because Other Information does not personally identify you, such information may be disclosed for any purpose where permitted by law. In some instances, we may combine Other Information with personal information. If we do combine any Other Information with personal information, the combined information will be treated by us as personal information in accordance with this Statement.
The term “sensitive information” refers to information related to your racial or ethnic origin, political opinion, religious philosophical beliefs, trade union membership, health, sex life, or sexual orientation, genetic information, criminal background, and any biometric data used for the purpose of unique identification. In some jurisdictions, mobile phone numbers, location data, and information contained on identity documents also are considered sensitive information.
We do not generally collect sensitive information unless it is volunteered by you or unless we are required to do so pursuant to applicable laws or regulations. We may use health data provided by you to serve you better and meet your particular needs (for example, the provision of disability access).
Personal Information from Children
We do not knowingly collect personal information from individuals under 18 years of age. As a parent or legal guardian, please do not allow your children to submit personal information without your permission.
Our website and mobile application are not intended for children under 18 years of age. No one under age 18 may provide any personal information to or on our website or application. If you are under 10, do not use or provide any information to us, including your name, address, telephone number, or email address. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete the information. If you believe we might have any information from or about a child under 18, please contact us using the instructions outlined in the Contact Information section below.
California residents under 16 years of age may have additional rights regarding the collection and sale of their personal information. Please see Your California Privacy Rights for more information.
We provide mobile apps that can be downloaded to your smartphone or mobile device. These apps have a variety of functionalities that enhance the customer experience. In addition to providing services, our apps may collect personal and Other Information that will be used in accordance with this Policy.
Links to Third-Party Websites and Services
Choices About How We Use and Disclose Your Information
We strive to provide you with choices regarding the personal information you provide to us. We have create mechanisms to provide you with the following control over your information:
- Promotional Offers from the Company. If you do not wish to have your contact information used by Oakwood to promote our own products or services, you can opt-out by following the directions on a marketing e-mail or direct mail communication from us, or send an email with your current contact information to firstname.lastname@example.org.
We do not control third parties’ collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collection or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.
California residents may have additional personal information rights and choices. Please see below for Your California Privacy Rights for more information.
Nevada residents who wish to exercise their sale opt-out rights under Nevada Revised Statutes Chapter 630A may submit a request by following the instructions in the Contact Information section below. However, please know we do not currently sell data triggering that statute’s opt-out requirements.
Accessing, Correcting, and Deleting Your Information
You can review, change, or delete your personal information by following the instructions in the Contact Information section below. Whenever you submit a request to update your information in any way, we will honor your request within 4 weeks and will inform you of the status.
California residents may have additional personal information rights and choices. Please see below for more information.
In some jurisdictions, applicable law may entitle you to request certain copies of your personal information held by us. You may also be entitled to request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible). To request copies of your personal information, please contact using the instruction in the Contact Information section below.
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our website or through our app. Any transmission of personal information is at your own risk.
Data Transfers across international borders
The nature of our business and operations may require us to transfer your information, including personally identifiable information, to other group companies, properties, centers of operations, data centers or service providers that may be located in countries outside of your own. Although the data protection and other relevant laws of these counters may not be as comprehensive as those in your own country, Oakwood will take reasonable steps to ensure that your personally identifiable information is protected and handled as described in this Policy.
In compliance with the Privacy Shield Principles, Oakwood commits to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Oakwood at:
Oakwood Worldwide (US) LP 1 World Trade Center, 24th Floor Long Beach, California 90831 E: email@example.com T: +1 866-730-8916
Oakwood has further committed to cooperate with the panel established by the EU data protection authorities (DPAs) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved Privacy Shield complaints concerning human resources data transferred from the EU and Switzerland in the context of the employment relationship.
For purposes of enforcing compliance with Privacy Shield, Oakwood is subject to investigatory and enforcement authority of the US Federal Trade Commission. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.
(Japan residents, please visit http://www.cas.go.jp/jp/seisaku/hourei/data/APPI.pdf for the Japan Personal Information Protection Act. Singapore residents, please visit https://www.pdpc.gov.sg/Legislation-and-Guidelines/Personal-Data-Protection-Act-Overview. For the EU GDPR, please visit https://www.eugdpr.org/).
You may have the option to select binding arbitration for the resolution of your complaint under certain circumstances, provided you have taken the following steps: (1) raised your complaint directly with Oakwood an provided us the opportunity to resolve the issue; (2) made use of the independent dispute resolution mechanism identified above; and (3) raised the issue through the relevant data protection authority and allowed the US Department of Commerce an opportunity to resolve the complaint at no cost to you. For more information on binding arbitration, see US Department of Commerce's Privacy Shield Framework: Annex I (Binding Arbitration).
We may modify this Policy from time to time. When we make changes to this Policy we will post a link to the revised Policy on the homepage of our site. You can tell when this Policy was last updated by looking at the date at the top of the Policy. Any changes to our Policy will become effective upon posting of the revised Policy on the site. Use of the side, any of our products and services, and/or providing consent to the updated Policy following such changes constitutes your acceptance of the revised Policy then in effect.
If you have questions or comments about this notice, the ways in which Oakwood collects and uses your information described here, your choices and rights regarding such use, or wish to exercise your rights under California law, please contact us via email or mail at:
For persons who reside in the United States, Europe, Middle East, or Africa
Oakwood Worldwide (US) LP 1 World Trade Center, 24th Floor Long Beach, California 90831 E: firstname.lastname@example.org T: +1 866-730-8916
For persons who reside in the Asia-Pacific Region or Dubai
1 HarbourFront Place #03-12 HarbourFront Tower One Singapore 098633 E: email@example.com T: +65 6336 6900
Privacy Notice for California residents
- Information We Collect. Our Website collects information that identifies, relates to, describes, references, is capable of being associates with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“personal information”). In particular, oakwood.com has collected the following categories of personal information from its consumers within the last twelve (12) months:
|A. Identifies||A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers.||Yes|
|B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).||
A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.
Some personal information included in this category may overlap with other categories.
|C. Protected classification characteristics under California or federal law.||Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information.||Yes|
|D. Commercial information.||Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.||Yes|
|E. Biometric information.||Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.||No|
|F. Internet or other similar network activity.||Browsing history, search history, information on a consumer’s interaction with a website, application or advertisement.||Yes|
|G. Geolocation data.||Physical location or movements.||No|
|H. Sensory Data||Audio, electronic, visual, thermal, olfactory, or similar information.||No|
|I. Professional or employment-related information||Current or past job history or performance evaluations.||No|
|J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 24 C.F.R. Part 99)).||Education records directly related to a student maintained by an education institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information or a student disciplinary records.||No|
|K. Inferences drawn from other personal information.||Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.||No|
- Personal Information Exceptions. The term personal information does not include:
- Publicly available information from government records.
- Deidentified or aggregated consumer information.
- Information excluded from the CCPA’s scope, like:
- health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trials;
- personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.
- Source Category Identification. Oakwood obtains the categories of personal information listed above from the following categories of sources:
- Directly from you. For example, from forms you complete or services you purchase.
- Directly from your employer or travel agency.
- Use of Personal Information. We may use or disclose the personal information we collect for one or more of the following purposes:
- To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request a quote or ask a question about our services, we will use that personal information to respond to your inquiry.
- To process your requests, purchases, transactions, and payments and prevent transactional fraud.
- To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
- To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
- As described to you when collecting your personal information or as otherwise set forth in the CCPA.
- To evaluate to conduct a merger, divestiture, restricting, reorganization, dissolution, or other sale or transfer of some or all of Oakwood’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Oakwood about our Website users is among the assets transferred.
Oakwood will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
- Sharing Personal Information. Oakwood may disclose your personal information to a third party for a business purpose, such as payment processing and resident screening services. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.
We share your personal information with the following categories of third parties:
- Payment processers.
- Resident screening services.
- Third-party corporate housing providers.
- Data aggregators.
- Disclosure of Personal Information for a Business Purpose. In the preceding twelve (12) months, Oakwood has disclosed the following categories of personal information for a business purpose:
- Category A: Identifiers.
- Category B: California Customer Records personal information categories.
- Category C: Protected classification characteristics under California or federal law.
- Category I: Professional or employment-related information.
- Category K: Inferences drawn from other personal information.
We disclose your personal information for a business purpose to the following categories of third parties:
- Payment processors.
- Resident screening and background check providers.
- Service providers.
- Sales of Personal Information. In the preceding twelve (12) months, Oakwood had not sold personal information. Oakwood does not sell personal information.
Your Rights and Choices
The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.
- Access to Specific Information and Data Portability Rights. You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request (see Exercising, Access, Data Portability, and Deletion Rights), we will disclose to you:
- The categories of personal information we collected about you,
- The categories of sources for the personal information we collected about you.
- Our business or commercial purpose for collecting or selling that personal information.
- The categories of third parties with whom we share that personal information.
- The specific pieces of personal information we collected about you (also called a data portability request).
- If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
- sales, identifying the personal information categories that each category of receipt purchased; and
- disclosures for a business purpose, identifying the personal information categories that each category of receipt obtained.
We do not provide these access and data portability rights for B2B personal information.
- Deletion Request Rights. You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
- Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
- Debug products to identify and repair errors that impair existing intended functionality.
- Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
- Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
- Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
- Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
- Comply with a legal obligation.
- Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
We do not provide these deletion rights for B2B personal information.
- Exercising Access, Data Portability, and Deletion Rights. To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by emailing us using the instruction outlined in the Contact Information section above.
Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:
- Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative of the person whom we collected personal information from; and
- Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
- Response Timing and Format. We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time, we will inform you of the reason and extension period in writing.
Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
- Deny you goods or services.
- Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
- Provide you a different level or quality of goods or services.
- Suggest that you may receive a different price or rate for goods or services or different level or quality of goods or services.
However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participate in a financial incentive program requires your prior opt in consent, which you may revoke at any time.
Other California Privacy Rights
California’s “Shine the Light” law (Civil Code Section §1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, contact us using the Contact Information instructions above.